Who we are

This is the Privacy Policy of AGNOSCO TRAINING AND COACHING (ABN 42 566 798 626). If you have any questions or need further information, please reach out to Serena Low at info@serenalow.com.au.

I am committed to protecting your privacy, whether you are a contact, customer, supplier, contractor, or employee of mine.

This document describes how I collect and manage your personal and sensitive information when you interact with me. I take this responsibility very seriously. If you have any questions or concerns about how your personal or sensitive information is being handled, please do not hesitate to contact me.

I comply with the Australian Privacy Principles set out in the Privacy Act 1988 (Cth) (Privacy Act).

Personal Information

If you engage with me via this website, or choose to become my client, I may ask to collect the following kinds of personal information from you, including:

[CONTACT DETAILS]

• your name, email address, and phone number
• the country that you live in.

[INTERESTS & PREFERENCES]

• your opinion about future topics, products or services that may interest you.

[INTERACTION]

• information that allows me to tailor my content to your needs when you sign up for one of my webinars or promotional events.

[INTERNET]

• your IP address, and information about your browsing history to help me improve the useability and appeal of my website. More information about this is found in the section on Cookies below.

[EMPLOYEE/CONTRACTORS]

• if you are an employee or contractor, or propose working with me in that capacity, information about your qualifications, skills, and work experience.

[SUPPLIERS]

• if you are a supplier or prospective supplier, information about your business skills, services, products and prices.

Collection and Use

I may collect your personal information by various means, including when:

• you contact me with a question, comment, or inquiry.
• you subscribe to my newsletter.
• you attend a webinar, seminar, or event where I am hosting or presenting.
• you correspond with me on a social media platform such as Facebook, LinkedIn, Instagram, or similar sites.
• you opt in to receive a free resource from me.
• you book a consultation or purchase a product or service from me.
• you share general information relating to your business or personal life.
• you provide me with a testimonial.
• you book a consultation or purchase a product or service from me.
• I search your website or social media in preparation for working with you.
• my website automatically collects information about you and your activities on my site (including analytics and cookies).
• a third party supplies information to me.

Where practicable, I will only collect personal information about you directly from you. However, in some circumstances, I may obtain personal information from a third party. If this information is obtained contrary to this Privacy Policy and the Privacy Act, I will destroy or de-identify such information within a reasonable period.

If you do not provide me with information when requested to do so, I may not be able to carry out your instructions or achieve the purpose for which the information has been sought.

I use your information to:

• respond to your enquiries.
• provide you with my products or services at your request.
• monitor or improve the use of and satisfaction with my website, products, or services.
• share the latest news and developments relevant to my work.
• let you know about my expertise, and products or services that may be of interest to you.

I will only collect your information:

• with your full awareness and consent, such as when you email me, tick a checkbox, or fill in a form to provide me with information.
• if I need it to provide you with information or services that you request.
• if I am legally required to collect it.
• if collecting the information is necessary to preserve life or keep someone safe from harm.
• for necessary administrative processes if you become my client.
• if I believe that I can demonstrate a legitimate interest in using your data for marketing purposes, although I will always give you a choice to opt out.

[ETHICAL COLLECTION]

Where practicable, I will only collect personal information about you directly from you. However, in some circumstances I may obtain personal information from a third party. If this information is obtained contrary to this Privacy Policy and the Privacy Act, I will destroy or de-identify such information within a reasonable period.

[REQUIRED INFORMATION]

If you do not provide me with information when requested to do so, I may not be able to carry out your instructions or achieve the purpose for which the information has been sought.

Sensitive Information

I understand that some information is particularly sensitive, and that you are trusting me to keep this information confidential.

The sensitive information I collect from you may include:

• your birth date
• your medical history
• your financial data
• information about your lifestyle and relationships

I will only collect sensitive information by methods that are reasonably secure, such as:

• through my intake form when you book an appointment in Calendly 
• in a Zoom consultation or face to face
• when you send me information in an email, please note that email may not be sufficiently secure – if the information is extremely sensitive, ask me about alternative ways to share it with me.

The reason why I collect your sensitive information is:

• so that I can provide you with the services you have requested from me.
• to ensure that I am providing you with the most appropriate services.

Secure Storage of Sensitive Information

I am committed to securely storing and handling your sensitive information.

• [STORAGE] Sensitive information is stored in a locked filing cabinet and on a password protected computer.
• [ACCESS] Only I have access to your sensitive information, and only on a need-to-know basis.
• [CLOUD STORAGE] Some sensitive information may be stored securely online, or in the cloud through Dropbox. You can find out more about their security provisions in the section on Security below.

Disclosure of Information

I may disclose your information if required under the following circumstances:

• to provide you with the services you have requested.
• to send you products that you have purchased.
• where disclosure is necessary to carry out your instructions, such as corresponding with someone else on your behalf.
• where I use support services to assist me in my business.
• to engage in professional supervision, although any information I share under these circumstances is de-identified to preserve client confidentiality.
• to refer you to other service providers at your request.

Who disclosures are made to:

You consent to me sharing relevant information, on a strictly need-to-know basis, with:

• people you authorise me to correspond with, as reasonably required to carry out your instructions.
• my employees / subcontractors.
• third-party providers who assist with
  • accounting
  • administration
  • archiving
  • auditing
  • business consulting
  • email marketing
  • legal or financial advice
  • professional supervision
  • website maintenance
  • technological services.

[LEGAL DISCLOSURE]

I will also disclose your information if required by law to do so, or in circumstances permitted by the Privacy Act – for example, where I have reasonable grounds to suspect that someone is engaging in unlawful activity or misconduct of a serious nature, that relates to my functions or activities, and in response to a subpoena, discovery request, or a Court order.

[DISCLOSURE OVERSEAS]

I will use all reasonable means to protect the confidentiality of your information while in my possession or control. I will not knowingly share any of your information with any third party other than the service providers who assist me with necessary business activities or the services I am providing to you. To the extent that I do share your information with third party service providers, I only do so if I am satisfied that the service provider has a suitably protective privacy policy of their own, or they have signed a confidentiality agreement with me. Some of my service providers may be overseas and may not be subject to Australian Privacy Laws. You can find further information under the Security section below.

[INVITATION TO DISCUSS]

If you have any concerns regarding the disclosure of your information, please do not hesitate to get in touch with me to discuss this personally.

Security

[POLICY STATEMENT]
I take reasonable physical, technical and administrative safeguards to protect your personal and sensitive information from misuse, interference, loss, and unauthorised access, modification and disclosure.

I manage risks to your information by:

• storing files securely
• ensuring that only I have access to sensitive information
• releasing information to service providers on a strictly need-to-know basis
• conducting regular audits of my security systems.

As mentioned above, your information may also be stored with a third-party provider, where it will be managed under their security policy. The following security policies may apply during our work together:

• Calendly – https://calendly.com/security
• Dropbox –
  • https://www.dropbox.com/features/security
  • https://www.dropbox.com/privacy
• Mailchimp – https://mailchimp.com/about/security/
• PayPal – https://www.paypal.com/au/legalhub/privacy-full
• Stripe – https://docs.stripe.com/security
• WordPress –  https://wordpress.com/support/security  
• Zoom – https://explore.zoom.us/en/privacy/

From time to time, I may combine information provided by you with information gathered from:

• Your website
• Facebook
• Instagram
• LinkedIn

Cookies and Google Analytics

Cookies are small text files that are commonly used by websites to improve a user’s experience, collect statistics or marketing information, and provide access to secure areas.

You can choose to configure your browser settings not to accept cookies, but this may interfere with the functioning of this website.

My website uses the following cookies:

• I use analytical cookies to evaluate incoming visitors and to track and measure the efficacy of online advertisements.
• I use Google Analytics to collect information about your use of my website so that I can get strategic information about how my website is being used, and to improve its functionality. You can find out more about the information Google collects and how it is used here:

https://support.google.com/analytics/ansIr/6004245.

Google also provides an add-on for your browser that you can use to opt out and prevent your data being used by Google Analytics. You can access that add-on here:

https://tools.google.com/dlpage/gaoptout.

Access to Information

[ACCESS PROCEDURE]
You can contact me to access, correct, or update your personal information at any time. Unless I am subject to a confidentiality obligation or some other restriction on giving access to the information which permits me] to refuse you access under the Privacy Act, and I] believe there is a valid reason for doing so, I will do my best to make your information available to you within 30 days.

Complaints

[COMPLAINT PROCEDURE]
If a breach of this Privacy Policy occurs, or if you wish to a request a change to your personal information, you may contact me by sending an email outlining your concerns to me at info@serenalow.com.au.

If you are not satisfied with my response to your complaint, you may seek a review by contacting:

• the Office of the Australian Information Commissioner using the information available at http://www.oaic.gov.au/privacy/privacy-complaints
• the health ombudsman in Victoria.

Notification of Change

When I update my Privacy Policy, I will post a copy of the revised policy on my website.

Notification of Breach

If I have reason to suspect that a serious data breach has occurred and that this may result in harm or loss to you, I will immediately assess the situation and take appropriate remedial action. If I still believe that you are at risk, I will notify the Office of the Information Commissioner and either notify you directly, or if that is not possible, publicise a notification of the breach on this website.

This Privacy Policy was created with the support of Carefree Counsel. Copying it without permission is an infringement of my copyright and Carefree Counsel’s. I highly recommend that you create your own Privacy Policy with a Contracts that Care DIY Pack (see banner and link below).